CREAVA

Terms of Service

1. Description of Service

Creava is a social media management platform that allows users to:

  • Connect and manage their social media accounts, including but not limited to Instagram and YouTube
  • Create, design, and edit content (such as posts and stories)
  • Schedule and publish content to their connected accounts
  • Utilize AI-powered assistance for generating captions, suggesting hashtags, and drafting responses
  • View and respond to direct messages and comments
  • Analyze performance and insights related to their social media activity

2. User Accounts and Security

Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

Security

You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately at support@creava.com of any unauthorized use of your account.

Eligibility

You must be at least 18 years old to use the Service.

3. Third‑Party Platform Integration (Meta/Instagram & Google/YouTube)

The Service is designed to integrate with third-party social media platforms ("Third‑Party Platforms"), such as those operated by Meta (e.g., Instagram, Facebook) and Google (e.g., YouTube). You acknowledge that the Service’s functionality is highly dependent on the availability of the APIs provided by these Third‑Party Platforms.

API Dependence

We are not responsible for any changes, downtime, or feature limitations imposed by Meta, Google, or any other Third‑Party Platform that may affect your ability to use our Service.

Platform Terms

Your use of any Third‑Party Platform is governed by that platform’s own terms of service, privacy policies, and community guidelines. You are solely responsible for complying with all applicable platform terms, including (but not limited to) Meta’s Terms of Service, Instagram’s Community Guidelines, YouTube’s Terms of Service, and Google’s Privacy Policy. When you connect your YouTube account to Creava you also agree to be bound by the YouTube Terms of Service.

Authorization

To use the Service, you will be required to grant us permission (via API authorization) to access and act on your behalf on your connected Third‑Party Platform accounts. This may include permission to publish content, read and send direct messages, manage comments on videos, and access your profile or channel information and analytics. You represent and warrant that you have the necessary rights to grant us this access, and you may revoke our access at any time using each platform’s account or security settings (for example, via Google’s security settings).

4. Your Content and License

Your Ownership

You retain all ownership rights to the content you create, upload, post, or display on or through the Service, including text, photos, videos, and other materials ("User Content").

License to Creava

To provide the Service, you grant Creava a limited, non‑exclusive, worldwide, royalty‑free, sublicensable license to use, copy, store, modify, process, display, and distribute your User Content solely for the purpose of operating, providing, and improving the Service. This license includes the right to:

  • Store and process your content on our servers
  • Format and adapt your content for publishing to Third‑Party Platforms
  • Use your content to provide you with AI‑powered features (e.g., analyzing DMs and comments to suggest replies, analyzing posts and videos to generate insights)

Responsibility for Content

You are solely responsible for your User Content and the consequences of posting it. You represent and warrant that you own or have all necessary rights and permissions to publish the User Content and to grant us the license set forth in these Terms, without violating any third‑party rights.

5. AI‑Powered Features

Our Service uses artificial intelligence ("AI") to provide features like caption generation, hashtag suggestions, and suggested responses to direct messages.

Suggestions, Not Directives

All output from our AI features ("AI‑Generated Content") is provided as a suggestion. You are solely responsible for reviewing, editing, and approving any AI‑Generated Content before you publish it.

No Guarantee

We do not guarantee the accuracy, originality, or appropriateness of any AI‑Generated Content. It may contain errors or be similar to content generated for other users.

AI Data Use

As further described in our Privacy Policy, we may use your User Content (such as captions, comments, and DMs) to train and improve our AI models. We will take steps to anonymize and aggregate this data to protect your privacy.

6. Acceptable Use Policy

You agree not to misuse the Service or help anyone else do so. You agree not to:

  • Violate any applicable law or regulation
  • Violate any Third‑Party Platform Terms (e.g., by spamming, buying engagement, or posting prohibited content)
  • Upload or share any User Content that is illegal, defamatory, obscene, harassing, hateful, or that infringes on any third party’s intellectual property or privacy rights
  • Scrape, reverse‑engineer, decompile, or attempt to gain unauthorized access to the Service or its related systems
  • Use the Service to build a competitive product or service
  • Share your account credentials or allow any other person to use your account

We reserve the right to investigate and, at our discretion, suspend or terminate your account without notice if we believe you have violated these Terms.

7. Fees, Subscriptions, and Payment

Subscriptions

The Service is offered on a subscription basis. By subscribing, you agree to pay the fees specified at the time of purchase.

Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel it in accordance with our cancellation policy. You authorize us to charge your payment method for the renewal term.

Cancellations

You may cancel your subscription at any time through your account settings. The cancellation will take effect at the end of your current billing period. We do not provide refunds or credits for partial subscription periods.

8. Termination

Termination by You

You can stop using the Service and terminate your account at any time.

Termination by Creava

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include:

  • A breach of these Terms or our Acceptable Use Policy
  • A violation of any Third‑Party Platform Terms
  • A request by a Third‑Party Platform (like Meta or Google) to terminate your access
  • Our decision to discontinue the Service

Effect of Termination

Upon termination, your license to use the Service ends, and we may delete your account and all associated User Content.

9. Legal Terms

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CREAVA’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF (A) $100 USD OR (B) THE TOTAL AMOUNT YOU PAID TO CREAVA IN FEES FOR THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless Creava from and against any claims arising from your use of the Service, your violation of these Terms, or your User Content.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@creava.com

Support: support@creava.com

Address: 123 Example Street, Wilmington, DE 19801, USA

Back to top